URL Networks

Running a ping and traceroute on Windows or MAC OS X

You are here: Help Broadband Running a ping and traceroute on Windows or MAC OS X


If you are having speed or connection issues with your nbn service, running a ping and traceroute from your local computer helps understand if there are any IP network issues.  Please use the following commands and email to us along with your NBN fault report:


If using windows: 
- Click the Windows icon on the left corner 
- type CMD 
- Maximise the screen 
- Type ping 8.8.8.8 and push enter 
- Type tracert -d 8.8.8.8 and push enter 
- Take a screenshot (Alt-PrintScreen keys) 

If using Mac: 
- Open a command terminal (in applications -> utilities) 
- Maximise the screen 
- Type ping 8.8.8.8 and push enter 
- Type traceroute -n 8.8.8.8 and push enter 
- Take a screenshot (Command-Shift-4 )