URL Networks

How To Change Hold Music

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Uploading and Attaching Hold Music

To add Hold Music to your PBX service please follow the steps below:

  • Login to the Dashboard if not already by using this link https://dashboard.url.net.au
  • Select Services and then click the Wrench Icon on the PBX service you wish to manage
  • Select Hold Music on the left-hand menu

  • To upload Hold Music, click the Add Local button and then Choose File and select the audio file.

  • Select whether you want the Hold Music to stream:

No – Hold Music will begin playing when caller hits hold music.

Yes – Hold Music will play in a loop in the background, and callers can drop in at any point.

  • Click Save
  • The dashboard will confirm the Hold Music has been uploaded successfully.


  • This section also allows you to edit, delete, download or play the Hold Music using the 4 buttons on the right.

  • The final step is to attach the Hold Music to your Dial Plan and/or Extension settings...

Attaching Hold Music to a Dialplan

  • Select Call Routing and then Dialplans on the left-hand menu.
  • Select the Dialplan you wish to add the Hold Music to.
  • Click the Pencil Icon to edit the Dialplan.


  • Select Hold Music from the Available Actions on the left.

  • Select the Hold Music from the drop-down box, and click Save.

  • Use the  Blue Arrow icon to reposition like so:

Before:                                                                                                          After:

Attaching Hold Music to an Extension

  • Select Extensions from the left-hand menu.
  • Click the Wrench Icon on the right for the extension you with to edit.

  • Select your Hold Music using the drop-down box, and click Save.