URL Networks

Setting up Voicemail Greetings

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If your extension has voicemail configured you can customise the greeting your callers hear if they were transferred to your voicemail.

Accessing the Voicemail System Internally:

  1. There are two ways to access voicemail, you can use one of the following methods:
    1. Dial *101
    2. Dial *98
  2. If you used *98 to access the voicemail system you would need to enter the extension of the account you are trying to manage followed by # e.g. 1001#
  3. Enter your password followed by #. This will be a 4 digit PIN e.g. 1234#
  4. Press 5 to access advanced options
  5. Press 1 to record a greeting
  6. Select a greeting between 1 and 9, typically you say 1, but you can record multiple greetings so that you can switch between them at a later date
  7. Now record your greeting and push # to stop the recording
  8. Press 1 to listen or Press 2 to save the greeting
  9. If you have multiple greetings you will now need to select the greeting, press 2 and then press the number for the greeting number to select it.

Accessing the Voicemail System Externally:

If you are out on the road and wish to access your voicemail and change your greeting you can do so by doing the following:
  1. Dial your external phone number and let it get answered by the voicemail system
  2. When you hear the voicemail greeting push *
  3. Next enter your Internal extension number e.g. 1001#
  4. Enter your password followed by #. This will be a 4 digit PIN e.g. 1234#
  5. Press 5 to access advanced options
  6. Press 1 to record a greeting
  7. Select a greeting between 1 and 9, typically you say 1, but you can record multiple greetings so that you can switch between them at a later date
  8. Now record your greeting and push # to stop the recording
  9. Press 1 to listen or Press 2 to save the greeting
  10. If you have multiple greetings you will now need to select the greeting, press 2 and then press the number for the greeting number to select it.