You are here: Help Soft Phones URL Net Phone - Forbidden Calls
So you are getting a Forbidden Call on all calls from your Softphone Client (URL Net Phone)
Steps to take to resolve this:
1. On your URL Net Phone Application you should see something like this:
2. You will see an Icon looks like this: 
3. To turn it off go to this section by using the drop down arrow:
4. Click on the "Hide my Number", so it should look like this:
5. You will notice the icon no longer appears and you will be able to dial out again.
If you are looking to dial out and not have your outbound number show please use the following:
| Feature Code | Name | Description |
|---|---|---|
| *1831 | Caller ID Disable | Disabled the caller id on the current call. |
Say you want to dial: 0411 222 333 with no call id showing.
e.g. Dial *18310411222333 then wait or press the phone button.
Having followed these steps, you should be able to hide your number on outgoing calls.