Overview of Troubleshooting URL Net Phones

Password are a common issue with logging into the software.

1. Check password to ensure it is true and correct.

2. Slowly type the password to ensure it is correct.

If this does not work or the characters are difficult to read eg. letters such as I(i) and l(L) are very difficult to cipher.

Please request a new password/rest by either  email, call us or raise a support ticket.

This will be case by case however generally fall into 2 major categories:

1. Call Center Agent Phone Systems

If your phone system has skill-sets, please ensure you are logging into the phone system if you have logged out.

Agent Call Centre Login: *200

Agent Call Centre Logout: *201

If you phone system does and you are logged into your skillset and calls are not coming in:

This is generally a home modem related issue which support can address for you.

Please email, call us or raise a support ticket.

2: Non Call Center Agent Phone Systems

If your phone system does not have skill-sets (n.b. this will be most phone systems) and calls are not coming in:

This is generally a home modem related issue which support can address for you.

Please email, call us or raise a support ticket.

Inability to log in, too many registrations.

Device Activation Limit Reached

The URL Net Phone client only allows a maximum of two devices to register with the same credentials. If you have changed devices and receive an error message that says "Device Activation Limit Reached" you can reset your device activation by doing the following:

1. Login to the Dashboard

2. Manage your PBX service

3. Select Devices

4. Select the Device Registration Action 

5. Next, delete any entries that are no longer required

6. Login again to the URL Net Phone client and your new device should work

Alternatively you can, email, call us or raise a support ticket.

This can happen regardless of device but is often a common issue with iPhone users and the ability to toggle enable on and off.

IOS:

Summary of Steps:

Settings>Accounts>SIP>XMPP (i) Enable toggle (On/Off) to Off.

Detailed Steps:

1. Settings / cog icon in the bottom right of screen.

2. Tap on Accounts.

3. Then tap on the (i) icon on the right of the account (XMPP).

4. Then tap on the toggle from Green to White. (On to Off)

Please email, call us or raise a support ticket if you have any issues.