Legal

Please use the following links to view all relevant legal documentation related to our product and service range:

1. Master Business Terms and Conditions
2. Privacy Policy
3. Complaints Handling
4. Financial Hardship Policy
5. IPND and Emergency Calling Policy
6. Security Policy
7. Local Number Portability Agreement
8. Support Policy
9. Fair Use Policy
10. Corporate Internet – SLA
11. nbn Key Facts Sheet

Forms

1. Porting Authority Form (PAF)
2. Appointment of Advocate or Authorised Representative
3. Account Transfer Form
4. Credit Assessment Form

C628 Telecommunications Consumer Protections (TCP) Code

All Australian CSP’s and Telco’s are bound by the C628 Telecommunications Consumer Protections (TCP) Code. Below are some links you may find useful in understanding your rights when using Telecommunication services supplied by Australian CSP’s, ISP’s or Telco’s.

1. Protecting Our Customers – Tri-fold brochure from Communications Alliance
2. Making The Right Call – 26 Page Booklet from Australian Communications Consumer Action Network
3. C628 TCP Code – The full Telecommunications Consumer Protections (TCP) Code document from the Communications Alliance.
4. Accessible Telecoms – Helps assist seniors and people with disability to find phones, tablets, accessories and apps that can help them communicate with others.
5. Translating and Interpreting Service (TIS) National -TIS National provides interpreting services to a wide range of agencies and businesses throughout Australia.
6. National Relay Service – The National Relay Service (NRS) helps those who are deaf, hearing impaired or speech impaired to make and receive phone calls.
7. Accessible Telecoms – a free service to find independent and up-to-date information on telecommunication products and services that are suitable for seniors and people with disabilities.