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Microsoft Teams Direct Routing

Integrate Teams calling with our Hosted PBX

Make and Receive calls with Microsoft Teams

What is Direct Routing for Microsoft Teams?

Direct Routing provides a connection between your Cloud Hosted PBX and your Microsoft Teams users so that they can make and receive external phone calls from within Teams.

By implementing Microsoft Teams Direct Routing with your Cloud Hosted PBX you are able to route calls to your agents no matter which end-point device they use.

You can mix and match to best meet your agent’s needs. Some agents may use a traditional desktop or cordless IP handset, while others might use our Softphone client on their Windows PC, Apple PC, Android Phone or iPhone and others might use the calling feature directly in Microsoft Teams.

Calls can be routed to agents no matter the mix of physical handset, softphone or Teams.

Per Month
Teams PBX Addon
Up to 10 x Total Channels
This is an Add on Feature and Requires an active URL Cloud Hosted PBX Service (Cloud Hosted PBX starts from $9 per month)
Make and Receive Calls from your Team environment
Allow your team to work flexibly using a Teams client, traditional handset or softphone app
$250 Set up fee

Does not include Microsoft licensing costs.
Microsoft requires a minimum of a Business Basic and Teams Phone license.

Minimum term – 1 Month
Total minimum Cost – $25.00
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