Legal Information

Please use the following links to view all relevant legal documentation related to our product and service range:

  1. Master Business Terms and Conditions
  2. Privacy Policy
  3. Complaints Handling
  4. Financial Hardship Policy
  5. IPND and Emergency Calling Policy
  6. Security Policy
  7. Local Number Portability Agreement
  8. Support Policy
  9. Fair Use Policy
  10. Corporate Internet – SLA

Forms

  1. Porting Authority Form (PAF)
  2. Appointment of Advocate or Authorised Representative
  3. Account Transfer Form
  4. Direct Debit Request Form

 Critical Information Summaries:

  1. Hosted ‘Cloud’ PBX
  2. Virtual Number
  3. SIP Trunk
  4. Fax2Email
  5. 1300 Numbers
  6. 1800 Numbers
  7. NBN Plans
  8. ADSL Plans
  9. Fixed Line Services

 Critical Information Summaries – Mobile:

  1. 4G Advanced
  2. 4G Entry
  3. 4G Extreme
  4. 4G Lite
  5. 4G Moderate
  6. 4G Starter
  7. URL Mobile Advanced
  8. URL Mobile Entry
  9. URL Mobile Extreme

TCP Code 2012

All Australian CSP’s and Telco’s are bound by the TCP Code 2012.  Below are some links you may find useful in understanding your rights when using Telecommunication services supplied by Australian CSP’s, ISP’s or Telco’s

  1. Protecting Our Customers – Tri-fold brochure from Communications Alliance
  2. Making The Right Call –  26 Page Booklet from Australian Communications Consumer Action Network
  3. C628:2012 TCP Code 2012 – The full TCP Code 2012 document from Communications Alliance