All Australian CSP’s and Telco’s are bound by the TCP Code 2015. Below are some links you may find useful in understanding your rights when using Telecommunication services supplied by Australian CSP’s, ISP’s or Telco’s
Making The Right Call – 26 Page Booklet from Australian Communications Consumer Action Network
C628:2015 TCP Code 2015 –(incorporating Variation No.1 2018) The full TCP Code 2015 document from Communications Alliance
Accessible Telecoms – Helps assist seniors and people with disability to find phones, tablets, accessories and apps that can help them communicate with others.