Integrating Slack to your PBX Service

If you use Slack – https://slack.com/ you can integrate incoming calls to provide information to a channel, this is useful to identify calls and tag other staff members for call backs.

In order to the Slack integration you will need to complete the following steps:

Create a Slack Webhook

1. Browse to https://slack.com/apps/A0F7XDUAZ-incoming-webhooks
2. Click 
3. From the Dropdown select a channel to post to or create a new channel
4. Click 
5. Scroll down until you see Webhook URL, copy this URL for the next step
6. If you wish you can change the name from incoming-webhook to something meaningful like “Calls”
7. Click 

Enable Slack Integration

1. Browse to https://dashboard.url.net.au/ and login
2. Manage your PBX service
3. Click 
4. Set the Slack switch to enabled 

Activate Slack Notification on an Incoming Call Route

The flexibility of our platform means you can enable the Slack notification on particular Dialplans providing a very granular control for notification.  This example will show you how to enable a Slack action for one Dialplan

1. From your PBX service Select Call Routing and Dialplans 
2. Select the Dialplan you would like to add the action too followed by the condition rule and click Edit – 
3. Next, add the Slack Channel action from the available actions list
4. Now paste the Webhook URL from the “Create a Slack Webhook” section in the Ringing Channel Webhook field. If you want to receive events when a call completes, paste a webhook in the Hangup field as well.  You can also receive a link to the call recording if you have call recording enabled by enabling the switch as well
5. Click Save
6. Now make sure the Slack action is positioned at the top of the action list by pushing the Up button 

When a call reaches this condition on a Dialplan you should receive notifications via Slack.

In addition to the above, you can receive some additional information about extensions when a Slack Ringing event is used as above.  If you edit each extension in your PBX service and click Events you can use the following optional fields to receive further information:

1. Slack Ringing URL – When the extension is ringing a post to the Slack channel will inform people the call is ringing on this extension.
2. Slack Answered URL – If an extension answers the call above then it will notify to the Slack channel the call has now been answered.
3. Slack Hangup URL – If the call completes and hangs up, an event will be posted to the slack channel the extension has hungup.