Scroll Top
Level 17/31 Queen St, Melbourne. VIC. 3000

How To Change Hold Music

How To Change Hold Music

Uploading Hold Music

To add Hold Music to your PBX service please follow the steps below:

  • Login to the Dashboard if not already by using this link
  • Select Services and then click the Wrench Icon on the PBX service you wish to manage
  • Select Hold Music on the left-hand menu

  • To upload Hold Music, click the Add Local button and then Choose File and select the audio file.

  • Select whether you want the Hold Music to stream:

No – Hold Music will begin playing when caller hits hold music.

Yes – Hold Music will play in a loop in the background, and callers can drop in at any point.

  • Click Save
  • The dashboard will confirm the Hold Music has been uploaded successfully.


  • This section also allows you to edit, delete, download or play the Hold Music using the 4 buttons on the right.

  • The final step is to attach the Hold Music to your Dial Plan and/or Extension settings…

Attaching Hold Music to a Dialplan


  • Select Call Routing and then Dialplans on the left-hand menu.
  • Select the Dialplan you wish to add the Hold Music to.
  • Click the Pencil Icon to edit the Dialplan.



  • Select Hold Music from the Available Actions on the left.


  • Select the Hold Music from the drop-down box, and click Save.


  • Use the  Blue Arrow icon to reposition like so:

Before:                                                                                                          After:



Attaching Hold Music to an Extension


  • Select Extensions from the left-hand menu.
  • Click the Wrench Icon on the right for the extension you with to edit.

  • Select your Hold Music using the drop-down box, and click Save.