Scroll Top
Level 17/31 Queen St, Melbourne. VIC. 3000

Using ScreenConnect on an Apple Mac

Using ScreenConnect on an Apple Mac

If you are having trouble using ScreenConnect to join a remote support session with URL Networks, please provide the following permissions.

Updating your security settings to allow ScreenConnect to work

When a customer with a macOS attempts to ScreenConnect, they will want to Allow Screen Recording and Accessibility Access. Once the screen connect software is installed, the customer will see a Warning Dialogue Prompt for Screen Recording Access. 

 

To do this, use the following steps:
  • Click Open System Preferences.
    • You may need to click on the Finder and type in ‘System Preferences.’
  • 2. Click the Privacy tab or the Security & Privacy icon.
  • Click the Lock icon in the lower left-hand corner of the window to unlock the Privacy Settings.
    •  You may be asked to enter the Administrator Username and Password of your Mac in order to proceed.
    • This will NOT be your ISU credentials. Use the same username and password you use to unlock your computer after a restart.
  • You may be informed that ScreenConnect needs to be Quit and Reopened after updating settings. If so, click Quit & Reopen.
  • Once re-opened, you may get another prompt asking to Open System Preferences, if so, click Open System Preferences.
  • Scroll down to Accessibility in the left-hand menu and click it. 
  • This should populate ScreenConnect Client to the right-hand side of the window. Place a check mark next to ScreenConnect Client.
  • Once ScreenConnect Client is checked in Accessibility, you will want to repeat the process for the Screen Recording tab.
  • Scroll down to Screen Recording from the left-hand menu and highlight it. 
  • This will populate ScreenConnect Client to the right. Place a check mark next to ScreenConnect Client.
  • You may get prompted to Quit and Reopen. If so, choose this option and proceed with the steps once it is reopened.
  • Once Accessibility and Screen Recording have been modified to enable ScreenConnect Client and/or ConnectWise Control Client, click the Padlock icon once again to the locked position. The URL Networks Support team should now be able to view and interact with your Mac computer.

Related Posts