Integrating Slack to your PBX Service If you use Slack – https://slack.com/ you can integrate incoming calls to provide information to a…
Your Telecommunications Provider Update Re: COVID-19 Your Telecommunications Provider Update Re: COVID-19 With the World Health Organisation advisory now officially…
Receive SMS via WebHook If you have your own custom application and would like to receive incoming messages via a…
HTTP Endpoint Events The HTTP Endpoint Events allow you to further integrate our platform with your own custom application. These…
Importing Phonebook contacts from a CSV file You can import contacts to your company phonebooks via a Comma-Separated Value (CSV)…
Linking a Phonebook to a Device You can link a phone book to a supported Yealink Handset, allowing incoming calls…
What are the different skillset strategies? Strategy Description Ring All Ring all selected agents at the same time Top Down…
Voice Recording Examples Below you will find a sample of voice recording texts you can use as an example for…
Upload an Audio Announcement Login to the Dashboard if not already by using this link – https://dashboard.url.net.au Select Announcement The following page…
Setting up Voicemail Greetings If your extension has voicemail configured you can customize the greeting your callers hear if they…
Setting up BLF Keys Setting up BLF Keys (Busy Lamp Field) Login to the Dashboard if not already by using this…
Setting Caller ID on an Extension Setting Caller ID on an Extension To set or change the caller ID on one…