Enable Ring Tones on Headset If you would like the ring tone to sound on your headset for incoming calls…
Yealink Mass Provision Using Option 66 If you have a Yealink handset using version 70 or later firmware and would…
Integrate Call Reports via Tableau We have support for integrating data from our call reports directly into Tableau using the…
Send SMS Via Email Please note, to use this service you will require a SMS capable phone number and your…
Integrating Slack to your PBX Service If you use Slack – https://slack.com/ you can integrate incoming calls to provide information to a…
Your Telecommunications Provider Update Re: COVID-19 Your Telecommunications Provider Update Re: COVID-19 With the World Health Organisation advisory now officially…
Receive SMS via WebHook If you have your own custom application and would like to receive incoming messages via a…
HTTP Endpoint Events The HTTP Endpoint Events allow you to further integrate our platform with your own custom application. These…
Importing Phonebook contacts from a CSV file You can import contacts to your company phonebooks via a Comma-Separated Value (CSV)…
Linking a Phonebook to a Device You can link a phone book to a supported Yealink Handset, allowing incoming calls…
What are the different skillset strategies? Strategy Description Ring All Ring all selected agents at the same time Top Down…
Voice Recording Examples Below you will find a sample of voice recording texts you can use as an example for…