NBN Fibre to the Curb (FTTC) Troubleshooting
NBN Fibre to the Curb (FTTC) Troubleshooting
What do the lights on the nbn™ connection box mean?
Power Check
- Check the power indicator
on the nbn™ connection box is illuminated green and is not flashing. - Is it plugged into a power point and is it turned on?
- Do you have power coming into your property?
Indoor nbn connection box
- Check the ‘DSL ’ LED indicator light on the nbn™ connection box. It should show a solid blue light
- Check the LAN LED it should show a solid Blue light
- Check the Connection LED, it should have a solid blue. If it is RED you will need to contact us so we can report a fault
Recovery Steps
- Power-cycling the nbn™ connection box by disconnecting the power cord for 10 seconds before reconnecting it.
- Remove any existing ADSL/central filters.
- Try using other telephone wall sockets if there are any in the property
- Allow up to 20 minutes for the Connection and DSL Lights on the nbn™ connection box to turn solid blue.
- Tried resetting the nbn™ connection box by holding the ‘RESET’ button for 1-2 seconds.
