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Reset NBN FTTC Device

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On occasion you may find your NBN FTTC service not performing correctly, sometimes factory resetting the FTTC device will resolve the issue. 

Please note, we do not recommend performing this on a regular basis but can be used on occasion.


  1. Turn off the power to your internet router
  2. Next, on the Back of the White NBN Modem you should see a reset button the unit looks like thisImage Placeholder
  3. Using a paper clip push the reset button on the white NBN Modem for around 10-15 seconds (pictured above) and it will cause a factory reset
  4. Turn the power back on to your internet router
  5.  It can take around 30 minutes for anything to happen once the above steps are done.